Privacy and cookies

INsecurity of your personal data and safe use of the online store is onwhat a priority!

When visiting the online store and using the services of the online store, we collect and process your personal data, which enables you to familiarize yourself with our offer, selection, purchase and delivery of goods, as well as a fast, pleasant and secure online service. In the following, we will introduce you to the system of collection, storage, use and dissemination of your personal data in an understandable and clear manner.

As a data controller, we pay special attention to protecting the privacy of information and personal data that we obtain from online store users and additional data that we obtain from customers. Personal data will be collected, processed and stored in accordance with the regulations on the protection of personal data and these rules.

Your personal data, its collection and use form an inseparable part of the General Terms and Conditions of our online store and can only be fully interpreted in connection with them, so we recommend that you read them in their entirety.

These privacy policies determine how the Moika.si online store obtains, stores and uses your personal data.

This Privacy Policy applies to (I) the use of our website www.put it.and (hereinafter: Web page), (II) signing up to be informed about news and our service offer, (III) notification via our social channels and applications, (IV) registration in the online store, (V) purchase of goods, and (VI) your use of any other, present or future, online or offline services (hereinafter all from (I) - (V): Services).

Please read this Privacy Policy carefully. We encourage you to keep a copy of this Privacy Policy and any future versions that apply to your records of the consents you have given us.

Personal data controller

The controller of personal data is Darja Blatnik, complementary activities on the farm, Lastnič 84, 3255 Buče, Slovenia.

 In case of questions, please contact us by e-mail at info@moika.si or call us at +386 (0)40 195 425.

How do we obtain, use and otherwise process your personal data?

We obtain your personal data when you provide it to us, for example through the use of online store services, when you contact us directly by e-mail, telephone, in writing or through other forms of providing personal data. When permitted or required by regulations, we may also obtain information about you from other sources.

We obtain data about you when:

• register as a user,
• place an order,
• cancel the order,
• you view our content,
• when you send us various questions, request for a complaint, return the product,
• you communicate with us via social networks,
• from other sources (for example: whether your credit or debit card is valid and whether you can use it to pay for an order with us is provided to us by the issuer of your credit card).

We obtain technical data automatically.

What types of personal data do we collect or obtain about you?

You can use our services as:

• unregistered user (guest) (in this case, with your consent when you visit our website, we will collect data via cookies with the aim of ensuring better functionality and user experience, security, counting the number of users on the website and ensuring the smooth operation of the website),

• registered user (member),

• buyer.

About our registered users and customers we collect several types of personal data:

• identity information: name, surname, e-mail address and password, which is encrypted and known exclusively to the user (it will not be known and disclosed to us either).
• Information about the representative of the legal entity, who placed an order or made a purchase on behalf of a legal entity and other actions within the online store;
• contact details: email address, delivery addresses, billing address and telephone number.
• financial data: we do not store your credit card information. We only pass this information on to your credit card issuer. The same applies to other similar forms of online payment.
• information about purchases and payments: we store all information about your orders and payments, including information about canceled orders, order returns. You can see and edit this information within your profile on the online store.
• data related to your use and profile: last product views, products in an unfinished order, frequency of visits to individual departments, frequent purchases, communication with us.
• marketing data: your subscriptions to our e-newsletters.
• Technical information: to ensure security and provability, IP addresses, information about the operating system, browser, operating system, location of your device, type of device with which you access our site and the like are also collected.

How do cookies work in the online store?

You can visit the online store without registration. Registration is only required if you use any service that requires registration or subscribe to receive notifications.

When visiting the website (even when visiting without logging in), the seller acquires the right to save information on the user's device in the form of a cookie or similar file, the purpose of which is to adapt the web portal to the user's wishes and provide user-friendly online services. Their storage is under the full control of the browser used by the user. The user can limit or disable the storage of cookies as desired. You can see the cookie policy further down on this page.

How do we use your information?

We collect data on registered users and customers and purchases to ensure our legal obligations (for example, to keep financial and business books), to carry out your orders and deliver goods, to profile customers, which enables the display of offers more suitable to the needs of individual customers, and for business analysis, planning , monitoring statistics, behavior of customers and visitors, etc., whereby the data used is anonymized.

We will use the questions you send us through the contact forms or e-mail addresses published on the website exclusively to solve the problem or prepare an answer to the question.

If you communicate with us via any social network, we may also use your data to send you marketing messages via the same social network in accordance with the terms and permissions you have given to the manager of the social network.

For what purposes do we process and use personal data?

We may use your personal data for one or more of the following purposes:

• In connection with your use of the Services.
• Administering and improving our websites, including customizing the user experience of our website. This is necessary for our legitimate interest to better understand the preferences of our users and potential customers and to adapt our websites, products and services according to your needs and preferences.
• Online behavioral advertising (profiling). On some sites on our websites, we may use and/or allow third parties (advertising partners) to collect (all through online tracking tools such as cookies and other tracking and monitoring technologies) personal information relating to your activities on those sites.
• Protecting our business and our business interests, including for the purposes of credit and background checks, fraud prevention and debt collection. This is necessary to protect our legitimate interests in preventing criminal activity such as fraud or money laundering, to ensure that our website and services are not misused and to protect our business. We will only carry out such checks if permitted by law.
• Communicating with our business advisors and legal representatives. This is necessary for our legitimate interests in obtaining legal or professional business advice, and we will only pass on your personal data where necessary, to the minimum extent necessary and anonymised whenever possible.
• Sharing of personal data with third parties (hereinafter: our sub-processors), who are associated with us in connection with our provision of services, such as:
• Delivery services
• our IT and infrastructure business partners,
• capital-related companies,
• advertising partners.

This will be necessary for our legitimate interest in the efficient running and management of our business, to comply with legal obligations binding us or for our own direct marketing purposes. When we share your personal information, we will do so on a need-to-know basis, subject to appropriate confidentiality restrictions, on an anonymized basis to the extent possible, and only to the extent strictly necessary for any of these purposes.

• Exercising our legal rights and complying with laws, regulations and other legal requirements. This is necessary for our legitimate interest in protecting our business and enforcing our contractual and other legal rights and to ensure physical, network and information security and integrity. Additionally, this is necessary for our legitimate interest to ensure a secure IT system and networks, including backup and archiving, prevention of malware, viruses, bugs or other harmful code, and prevention of unauthorized access to our systems and any form of attack or damage to our IT systems and networks.
• In relation to disclosure requirements and in the event of a sale or purchase of a business and/or assets, whether actual or potential. This is necessary for our legitimate interests in selling and/or ensuring and promoting the success of our business.
• For statistical and research purposes. We will anonymize the data and use it for the legitimate interests of processing personal data for research purposes, including market research, better understanding our customers and adapting our products and services to your needs.
• For advertising purposes and with your consent for e-advertising purposes, to inform you about our services, news, organization of events and to offer you our services and other forms of e-advertising.

When we process your personal data on the basis of your consent, you can revoke the given consent at any time by sending a request to the e-mail address: info@put it.you are. The effective date of such cancellation is 30 days from the date we receive your request.

When is "legitimate interest" a legal basis for processing?

The basis for data processing can also be a legitimate interest, with which we, as the controller of personal data, pursue the legitimate business interest of the seller or third parties. The administrator will process personal data based on legitimate interest only for the purposes defined in these terms and conditions or other documents governing the individual contractual relationship.

When processing personal data on the basis of a legitimate interest, we process only the data necessary to achieve the purpose and implement appropriate protective measures to protect personal data.

To whom do we provide personal data?

In addition to us, your personal data may also be used by our contractual partners and related persons, who we need in the performance of our services:

• we provide the delivery services with the information they need for transport and placing the order,
• in the event that your order includes products that are in stock at the supplier, we provide him with the information he needs to prepare the shipment, including your delivery address and the contents of the order,
• payment providers (for example Paymill, Paypal, Minimax),
• authorized institutions, if required by law (court, etc.),
• with your consent, we pass your data on to third parties via cookies.

All partners who have access to personal data are obliged to handle personal data carefully in accordance with the law. We only provide them with data that is necessary for the successful execution of the order, sales process or other activity. Under no circumstances will we pass on your data to unauthorized third parties.

How long do we process your personal data?

The seller will process your personal data to the extent necessary for the purposes for which the data is processed. We will only keep data for as long as is necessary to continue to fulfill our contractual and legal obligations or for our legitimate interests when we have an obligation to continue processing your data for record keeping purposes as determined by applicable tax and accounting law. legislation and when we have your consent for further processing. Cookies and data contained in cookies are stored in accordance with the rules on the use of cookies.

If you would like more information about where and how long your personal data is stored, as well as your right to deletion and portability of personal data, please contact: info@moika.si.

How do we protect your personal data?

We have taken appropriate technical and organizational measures to secure your personal data and protect it against unauthorized or illegal use or processing and against accidental loss or destruction or damage to your personal data. These measures include:

• the principle of minimum scope of data and processing,
• training our colleagues on the importance of confidentiality and maintaining the privacy and security of your data,
• commitment to take appropriate disciplinary measures to enforce privacy responsibilities of colleagues,
• constant and comprehensive updating and testing of our personal data protection policies and measures,
• careful and responsible selection of our sub-processors,
• using secure servers to store your personal data,
• requiring proof of identity from any individual requesting access to their personal data.

We would like to warn you that the transmission of information (including personal data) over the Internet is not always completely secure. If you provide us with any information over the Internet (by e-mail, through our website or in any other way), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, damage to reputation, liability or any other form of loss or damage suffered by you as a result of your transmission of information over the Internet.

Please help us protect your personal data by ensuring the security of your username and password.

What are my rights in relation to personal data?

We provide our customers and users with full support in exercising the rights listed below:

• be familiar with the forms of use of personal data,
• insight into all the data we have collected about you,
• in certain cases, you can also exercise the right to delete your personal data. If you have registered as a user but never placed any order, then we can delete you at your request. However, if you have purchased from us, please note that we must store your data in accordance with the law,
• at your request, we will provide you with your personal data collected in electronic form,
• we will consider your objections to the processing of your personal data,
• you can object to the use or processing of your personal data where we use or process it to enable us to carry out a task in the public interest, if we process your personal data for our legitimate interests, including "profiling" (for example, predicting your behavior based on personal data) based on any of these purposes,
• you can object to the processing of your personal data for direct marketing purposes (including any automated assessment we make about you or any of your characteristics if it is related to such direct marketing) by sending an email to the address info@moika.si, in which you request that we stop sending you marketing messages. You must specify the type of messages you want to unsubscribe from.

You can exercise all other rights by notifying us of your request by registered letter to the e-mail address: info@moika.si with an attachment Personal data – case, whereby it is case may be one of the guaranteed rights: access, addition, correction, restriction of data processing, blocking of data processing, deletion of personal data, objection to data processing, data transfer.

Changes to the Privacy Policy

We may change our privacy policy from time to time and we will notify you. If you continue to access our website on or after this date, you agree to be bound by the new version of our privacy policy.

Where we intend to use your personal information for a new purpose, we will provide you with information about that purpose and any other relevant information before we use your personal information for that new purpose.

Information Commissioner

If you believe that your personal data is stored or otherwise processed in violation of the applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia.

Transfer of data to third countries

As a rule, the operator of the service does not export users' personal data to third countries. In cases in which the controller's service suppliers are from third countries and when providing their services to the controller or users, personal data may be processed, the owner of the service enables this at compliance with the conditions set for this by the General Regulation (GDPR) - especially by using appropriate protective measures in accordance with the General Regulation - GDPR

When transferring your personal data outside the European Economic Area, we will do so after carefully reviewing the appropriate legal bases and safeguards, such as: - data protection policies known as "Binding Business Rules" or "BCRs", - standard contractual clauses, adopted by the European Commission or the Information Commissioner and approved by the European Commission in accordance with the relevant law, - a code or codes of conduct prepared by an association or other body approved by the Information Commissioner, - approved certification mechanisms (such as e.g. EU-US Privacy Shield), - or when permitted by the Information Commissioner or contractual clauses between the controller or data processor and the data controller, processor or recipient of personal data in a third country or international organization.

Changes to your personal information

Please notify us of any changes to the personal information we hold about you so that it is always accurate and up to date.

Failure to provide data and consequences

When providing online store services, the seller only requests data that is necessary for the provision of services or for concluding a contractual relationship for the sale of goods and services. If the user does not provide the data or the seller cannot obtain it, the seller can refuse to conclude the contract or withdraw from the contract.

COOKIE POLICY

What are cookies and why are they needed?

Cookies are small text files that are saved on the web browser or the hard drive of the device that users use to access the online store. With their help, our website remembers the user's preferences, settings and experiences, which saves time and makes browsing the web more efficient and pleasant.

Cookies are crucial for providing user-friendly online services. The most common e-commerce functions that our online store includes would not be possible without cookies. The interaction between the online user and the website is faster and easier with the help of cookies. Cookies are limited in time.

How do we use cookies on our website?

The storage of cookies is controlled and managed by your browser. The user can limit or disable the storage of cookies.

Cookies are transferred to the user's computer when he visits the website and usually contain:

• the name of the cookie and the server from which the cookie was sent,
• lifetime of the cookie,
• the value (unique number) of the cookie.

We use cookies on our website:

• for making purchases and financial transactions in the online store,
• to save your user settings, so that the shopping cart is not deleted and that we do not require you to re-enter your e-mail address and password,
• to monitor the consents you have entrusted to us based on this policy,
• to ensure security, study and remove errors or deficiencies on our website,
• for a better user experience of the website, we adjust the display of content to visitors based on past visits, by preferentially showing you articles that you have already searched for and showing a comparable offer,
• to recognize the device from which you access the online store, which allows us to adapt the display of content to your device,
• to monitor the visit, which allows checking the effectiveness of the display of content and the relevance of advertisements, as well as the constant improvement of websites.

How can I set cookies?

Some cookies are deleted as soon as you close your browser. These cookies are called session or temporary cookies, as they only last as long as a single session lasts and are no longer stored after the session ends. Cookies of this type usually only contain an identification code that can only be recognized by the website that installed the cookies.

Some cookies have a certain lifetime or validity period. These are used so that it can be determined that you have already logged in to a certain website, or they store information about certain settings, such as language selection.

What types of cookies do we use?

In our online store we use three types of cookies:

Essential cookies, necessary for the proper functioning of the online store and ensuring smooth operations and communication with users of the online store;

Cookies to improve user experience, which are necessary for the fast and efficient operation of the website and for adapting the functionality of the website to the user;

Analytical and advertising cookies, with which we anonymously measure website traffic and collect data about website usage, so that we can constantly improve your user experience based on the findings and provide you with personalized information.

Disabling web cookies

You can reject some of the cookies we use on our websites by changing your browser settings, but this may reduce your ability to use our websites and some or all of the website's functionality. 

Temporarily disabling the loading / saving of online cookies can be achieved by using a private window ("incognito") in your browser. Private browsing allows you to visit the web without the web browser saving any information about the pages you have visited.

Permanent deactivation of online cookies (until the next visit or reactivation) you can control and monitor in your web browser. For information about cookie settings, select the web browser you are using. By permanently turning off/deleting cookies, you lose the possibility of keeping your personal settings, login status, data on completed online purchases, as the website will not work correctly and with full functionality. The operation of the online store will be slower.

Which cookies it uses moika.si?

Necessary cookies		Duration	Description	For
	_orig_referrer_Cart	14 days	Basket operation	Shopify
	_secure_session_id	1 and	Site navigation	Shopify
	cart_sig, cart_ts	14 days	Purchase of services and items/Order completion process	Shopify
	checkout_token	1 year	Purchase of services and items/Order completion process	Shopify
	Secure_customer_sig	20 let	User login	Shopify
Cookies for user experience		Duration	Description	For
	_ga	2 years	Unique identification of the user so that Google Analytics can provide useful information about the activity	Google Analytics
	_hole	1 minute	It reduces the number of requests sent to Google Analytics	Google Analytics
	_gid	1 and	Unique identification of the user so that Google Analytics can provide useful information about the activity	Google Analytics
	_landing_page, _orig_referrer	14 days	Information about the user's entry page	Shopify
	_s	30 minutes	Combining multiple viewed pages into one visit	Shopify
	_shopify_s
	_shopify_sa_p
	_shopify_sa_t
	_shopify_fs	2 years	Associating the incoming page and the unique number	Shopify
	_shopify_y
	_Y
	Tracked_start_checkout	1 year	Data analysis to record the order completion process	Shopify
Analytical cookies		Duration	Description	For
	_gac	N.A.	Google Ad network advertising cookies	Google
	_year	N.A.	Google Ad network advertising cookies	Google

 

General provisions

The provisions of these Privacy Rules and the General Terms and Conditions of the online store apply to all legal relationships between users and the processor.