Return and withdrawal from the contract

The consumer's right to withdraw from the contract - return of goods

The consumer (exclusively a natural person who buys goods for purposes outside of his gainful activity) has the right to inform the seller that he withdraws from the contract within 14 days of taking over the products, without having to give him a reason for such a decision.

Withdrawal from the contract is sent by the consumer to the seller's e-mail address: info@moika.si.

Withdrawal from the contract is not possible if the buyer is a legal entity.

In the case of withdrawal from the contract, the consumer returns the received products by post to the company address: Darja Blatnik, supplementary activities on the farm, Lastnič 84, 3255 Buče, Slovenia, or brings them personally to the indicated address.

The return of the received products to the company within the contract withdrawal period is considered a notice of withdrawal from the contract. The consumer must return the product to the seller undamaged and in the same quantity, unless the product is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the products unhindered until the withdrawal from the contract. The consumer is responsible for the decrease in the value of the goods, if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the products (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The product must be returned to the seller no later than within 30 days of the sent notification of withdrawal from the contract (purchase). 

The consumer does not have the right to withdraw from the contract for contracts, the subject of which is a product that has been manufactured according to the consumer's precise instructions, that has been adapted to his personal needs, that is not suitable for return due to its nature, that is perishable or that has already expired best before.

Withdrawal from the contract is not possible:

• for goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur within the withdrawal period;
• for goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
• for goods that, due to their nature, are not suitable for return, are perishable or expire quickly;
• for the provided service, if the company fulfills the contract in full and the provision of the service began on the basis of the consumer's express prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it;
• sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery (e.g. opened cosmetics and other products that come into direct contact with the skin).

The refund of payments made, including delivery costs (except for additional costs due to choosing a type of delivery that is not the most affordable standard form of delivery offered by the company) will be made as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract . The company returns the received payments to the consumer using the same means of payment that the consumer used (which is most commonly by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer bears no costs as a result.

In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user. When withdrawing from the contract, the gift voucher is considered as a means of payment and is returned to the user as a gift voucher, and the amount paid is returned to the user.