Terms of business

The online store Moika.si is managed by Darja Blatnik, complementary activities on the farm, Lastnič 84, 3255 Buče, registration number: 25296700, tax number: 65016688, who is also a provider of electronic business services and manager of personal data databases of the online store (hereinafter also the provider and/or the seller.)

The general terms and conditions determine the manner and conditions of operation of the Moika.si online store (hereinafter: "online store"), the rights and obligations of users and the operator of the online store, and regulate the legal relationship between the seller and the buyer. The general terms and conditions of business also govern the individual rules for the purchase and delivery of goods.

The general conditions of the online store are drawn up in accordance with According to the Consumer Protection Act (ZVPot), the Code of Obligations (OZ), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1) and other related regulations.

Users of the online store are bound by the version of the general conditions that is valid at the time of purchase (submission of an online order). When placing an order, the user is reminded of the general business terms and conditions and by placing the order confirms his familiarity with them. The general business conditions are also available for inspection at the seller's headquarters.

Offer and price of products / related parties

Due to the nature of online business, the offer is updated and changed frequently and quickly.

The price in the online store is displayed as a regular price without discounts and applies to all users of the online store (hereinafter: online price). Prices are valid at the time of placing the order.

The prices of products in the online store may differ from the prices of the same products at other points of sale of the seller and are not related to each other.

Promotional prices of the seller and legal entities related to the seller (hereinafter: related parties), at other points of sale and other promotions of the seller and related parties outside the online store, do not refer to online prices or to the online store, except when this is specifically indicated in within the framework of an individual sales or promotional campaign by the seller or persons related to the seller.

User registration / membership

Users can have one of the following statuses within the online store:

guest (visitor who does not register as part of visiting the online store or purchasing goods),
member (visitor who registers in the process of visiting the online store or purchasing goods),
buyer (a legal or natural person who makes a purchase of goods in an online store).

Guests, members and customers are collectively referred to as "users" in the following general terms and conditions.

Registration is not required to purchase in the online store. A visitor to the online store can make a purchase without registration by entering his email address in the online newsletter registration form.

Visitors who complete the registration process by entering their data become members of the online store. When registering in the online store, the visitor obtains a user name, which is the same as his e-mail address, and a password. The user name and password unambiguously determine and associate the user with the entered data.

Availability of information

The seller undertakes to provide the user with the following information before being bound by the contract or offer:

information about the seller's company (company name and registered office, registration number),
contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
the essential characteristics of the products (including after-sales services and guarantees) and the validity period of this information,
product availability,
product delivery conditions (and method, place and deadline of delivery),
prices,
method of payment and delivery or fulfillment, and the validity period of this information,
time validity of the offer,
the term within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with Article 43 of the ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 43 of the ZVPot, he is expressly informed of this) ,
an explanation of the complaint procedure, including all information about the contact person or customer service department.

The order

The purchase contract between the seller and the buyer is concluded in the online store at the moment when the seller receives a valid completed and confirmed purchase order from the buyer in the online form. From this moment, all prices and other conditions are fixed and apply to both the seller and the buyer. The person with the information specified when placing the order is considered a buyer. It is not possible to change the customer data later. The archive of data on concluded sales contracts is stored electronically on the seller's server.

Payment methods

The seller allows the following payment methods:

with cash/card upon collection
with payment by advance invoice (transfer to the seller's account)
with a payment or credit card (MasterCard, Visa, Visa Electron, Maestro (with appropriate activation at your bank))
via PayPal

* For individual orders, we reserve the right to request payment by bank transfer to the seller's account according to the offer/proforma invoice.

When paying with a credit card online, in the event of cancellation of the order or change of payment method, please inform us by e-mail info@moika.si, for a credit to the card or a refund of the purchase price.

Issuance of an invoice

After delivery of the ordered products, the seller also sends an invoice to the buyer in PDF format to the buyer's e-mail address, or the buyer receives a printed invoice for the purchased products upon delivery.

The invoice contains a breakdown of the price and all costs related to the purchase, as well as a notification of the right to withdraw from the contract.

The buyer is obliged to check the correctness of the data before placing the order. We do not consider objections made later regarding the correctness of the issued invoices.

The prices are valid in case of payment with the above-mentioned payment methods, under the above-mentioned conditions.

Discount code

During the purchase process, it is possible to claim a discount code when making a purchase, if it is available. Entering an active discount code is available to the user during the steps of purchasing goods in the online store.

Discounts, promotional codes, etc. they do not add up. Gift vouchers and discount bonus codes cannot be exchanged for cash.

Payment and credit cards

In case of payment with payment or credit cards, the following conditions also apply:

the payer (data in the user's account) must be the same person as the owner of the payment or credit card,
after confirmation of receipt of the order, it is not possible to change the content of the order or of the final amount of the order, except in exceptional cases with the approval of the seller,
the buyer must comply with the general terms and conditions of the payment institution that issued the payment card.

Special provisions of the general conditions of purchase for legal entities

In case of purchase by companies, sole proprietors and other legal entities (hereinafter: legal entities), select the option of issuing an invoice to a legal entity during the purchase process and enter the information about the legal entity.

In the case of a purchase by a legal entity, the following special provisions of the general conditions apply:

legal entities do not have the option of withdrawing from contracts within 14 days of receiving the product without reason, as is the case for consumers who are natural persons. Refunds for legal entities are not possible;
we allow legal entities to exchange an undamaged product, returned in its original packaging, without asserting warranty or guarantee reasons. The product can be exchanged within 10 days from the day of receiving the product. Product exchange is possible for another product that has the same or higher price than the returned product. In case of product replacement, a credit note and a new invoice are issued, in accordance with accounting regulations;
Legal entities are not allowed to purchase goods for resale. Legal entities may use the purchased goods exclusively for their own business purposes;
The seller reserves the right to limit the sale of an individual product to legal entities to a maximum of 3 pieces of the product.

In all other provisions, these general conditions apply equally to natural and legal persons.

Purchase process

The buyer makes the purchase with the following steps:

selection of goods within the online store,
entering contact information and data for the delivery of goods,
Selection of the method of delivery of the goods,
Selection of payment method and order submission.

The customer can use a discount code during the ordering process, if it is available.

The order

Information on the status and content of the order is always available to the customer on the website. The seller reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason.

If the seller does not confirm the availability of the ordered products no later than two weeks from the date of placing the order, the seller may reject the customer's order for the reason that the product is not available. On the day of rejection, the customer's order ceases to be valid.

The seller does not assume any responsibility for damage caused by longer delivery times or non-delivery of products that the seller does not have in stock in its own warehouse.

The order has been shipped

The seller prepares and ships the product within the agreed period and informs the buyer about this by e-mail. In the e-mail, the seller also informs the buyer about the policy of withdrawing from the contract, where he can turn in the event of a delivery delay and where he can turn in the event of a complaint.

In the event that the buyer decides to cancel the order in time, he must notify the seller immediately on the seller's general assistance telephone number or by e-mail to the address info@moika.si. If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service.

The consumer's right to withdraw from the contract

The consumer (exclusively a natural person who buys goods for purposes outside of his gainful activity) has the right to inform the seller that he withdraws from the contract within 14 days of taking over the products, without having to give him a reason for such a decision.

Withdrawal from the contract is sent by the consumer to the seller's e-mail address: info@moika.si.

Withdrawal from the contract is not possible if the buyer is a legal entity.

In case of withdrawal from the contract, the consumer returns the received products by post to the company address: Darja Blatnik, supplementary activities on the farm, Lastnič 84, 3255 Buče, Slovenia, or brings them personally to the indicated address.

The return of the received products to the company within the contract withdrawal period is considered a notice of withdrawal from the contract. The consumer must return the product to the seller undamaged and in the same quantity, unless the product is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the products unhindered until the withdrawal from the contract. The consumer is responsible for a decrease in the value of the goods, if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the products (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The product must be returned to the seller no later than within 30 days of the sent notification of withdrawal from the contract (purchase).

The consumer does not have the right to withdraw from the contract for contracts, the subject of which is a product that has been manufactured according to the consumer's precise instructions, that has been adapted to his personal needs, that is not suitable for return due to its nature, that is perishable or that has already expired best before.

Withdrawal from the contract is not possible:

for goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur within the withdrawal period from the contract;
for goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
for goods that, due to their nature, are not suitable for return, are perishable or expire quickly;
for the provided service, if the company fulfills the contract in full and the provision of the service began on the basis of the consumer's express prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it;
sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery (e.g. opened cosmetics and other products that come into direct contact with the skin).

The refund of payments made, including delivery costs (except for additional costs due to choosing a type of delivery that is not the most affordable standard form of delivery offered by the company) will be made as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract . The company returns the received payments to the consumer using the same means of payment that the consumer used (which is most commonly by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer bears no costs as a result.

In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user. When withdrawing from the contract, the gift voucher is considered as a means of payment and is returned to the user as a gift voucher, and the amount paid is returned to the user.

Withdrawal by the consumer from the contract for products from the set

If the consumer decides to withdraw from the contract for the products that make up the set, he can request an exchange for an equivalent set or a refund for the entire set. The consumer can replace the product from the set in the event of a physical defect or damage to the product. The consumer can exchange the product from the transport packaging, in the event of a material defect or damage to the product, but cannot request a refund for it.

Product labels

The product labeled "News" is a newly added product to the offer.
A product marked "Great Price" has an additional reduced price compared to the online price.
The product marked "Sale" has an additional reduced price compared to the online price, which is valid until the stock of this product is sold out. The discount percentage is indicated next to the item.
The product marked "Coming soon" is currently out of stock. This means that it is not in stock in the warehouse.
A product marked "Also in a set" means that the product is available in a set with other products and has an additional reduced price as a set.

Information / marketing communication

The seller will contact the user via means of remote communication only if the user does not expressly object to this, and in accordance with the provisions of ZEKom-1.

Seller's promotional emails will contain the following components:

will be clearly and unequivocally marked as advertising messages,
the sender will be clearly visible,
various campaigns, promotions and other marketing techniques will be marked as such. The conditions of participation in them will also be clearly defined,
the method of unsubscribing from receiving advertising messages will be clearly presented,
the seller will expressly respect the user's wish not to receive advertising messages.

Delivery

The contractual partner for the delivery of shipments in the territory of the Republic of Slovenia is the company General Logistics Systems, logistične storitve, d.o.o. (GLS Slovenia for short) and Pošta Slovenija, but the seller reserves the right to choose another delivery service if this order can be fulfilled more efficiently.

Safety

The seller uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.

Protection of personal data

The seller undertakes to permanently protect all personal data of the user in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and the Personal Data Protection Act.

All detailed information about the processing of personal data can be found in Privacy and cookies. The user must be aware that he is obliged to provide the seller with his personal data in a correct and true form, and he is also obliged to inform the seller of any change in his data. By accepting these terms and conditions, the user confirms that the personal data he has provided is correct.

Limitation of liability

The seller makes every effort to ensure that the information published on its website is up-to-date and correct. Nevertheless, product features, delivery dates or prices can change so quickly that the seller is unable to correct the information on the website. In such a case, the seller will inform the buyer about the changes and allow him to withdraw from the contract or replace the ordered product.

Complaints and disputes

The Seller makes every effort to fulfill its duty to provide an effective complaint handling system.

The seller does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a private user could initiate in accordance with the Act on out-of-court resolution of consumer disputes.

The platform for the online resolution of consumer disputes (SRPS) is available online http://ec.europa.eu/odr.

In case of problems, the buyer can contact the feeder by e-mail: info@moika.si.

Changes to the general conditions

The seller can change and supplement these general conditions. For legal relations between users and the seller, the versions of the general conditions valid at the time of submitting the online order for the purchase of goods are taken into account.